Durability and reliability are what make our kitchens truly unique.
We offer all our clients the option of extending our standard 2-year guarantee to 10 years, thus ensuring the entire product is protected, including the counter tops, doors and all the hardware. This goes to show how important each Customer is to us, who can always count on an efficient after-sales service that meets their requirements.
Standard consumer warranty general conditions
Valcucine product guarantees are issued by Valcucine S.p.A., with registered office in Via L. Savio no. 11, 33170 Pordenone, Italy, registered in the Pordenone Register of Companies
registration number and VAT Number 00407160936 (hereafter “Valcucine”), without prejudice to the legal obligations of the Retailer.
1.1 The duration of the warranty is 10 (ten) years from the date of purchase/delivery
of products to the first purchaser, which must be confirmed with presentation of invoice or receipt.
1.2 In order to benefit from this warranty the consumer must retain and present the
Customer Purchase Document which is delivered with the products and contains the product
purchase identification information.
1.3 “When products displayed in the Retailer’s showroom, or already bought by
the Retailer (i.e. products in stock) are purchased by a Consumer, the validity of the
10-year guarantee comes into force on the day on which the products were delivered
to the Retailer by Valcucine provided the Retailer sends Valcucine the Consumer’s
personal data together with the date of purchase. To make the guarantee valid for
the remaining period, the Consumer must therefore ask the Retailer when the products
were received and request a copy of the abovementioned communication sent
1.4 If the warranty claim is requested more than 2 years after the product purchase/
delivery date, which must be confirmed by presenting the invoice or receipt, the Retailer
may charge the consumer for labour costs relating to repair/replacement of the faulty item
as well as transport costs from the Retailer’s warehouse to the consumer’s home.
2) Use of products
2.1 Given the structural characteristics of the products, the warranty only applies to
products used for domestic ends and purposes and therefore excludes products used for
professional and/or industrial purposes.
3.1 Electrical appliances, sinks, mixer taps, lighting systems and any other accessory
not manufactured by Valcucine are excluded from the warranty.
Complaints regarding faults with or damage caused by such appliances or devices must
therefore, be addressed to their manufacturer directly, according to the warranty conditions
applicable to the said appliances or devices.
3.2 The following events are furthermore excluded from the warranty:
− normal component wear and tear
− damage caused by failure to observe prescribed maintenance and cleaning
procedures or failure to observe rules prescribed in the user manual
− damage caused by improper use of product
− difference between sample colour displayed at time of purchase and delivered
− colour variation over time (for example in wood or lacquered surfaces, etc.)
− variation in size owing to a change in the environmental humidity balance
− damage following incorrect assembly
− damage caused by installation of non-original accessories or spare parts
− damage caused by repairs carried out by unauthorized personnel
− tampered with products
− damage caused by inadequate electrical and power supply systems.
3.3. the warranty covers replacement of glass parts in the event of complete breakage
(shattering). Scratching or chipping of glass parts are therefore not covered under warranty.
Tempered glass is used, but any knocks from similar or harder materials (e.g. ceramic) may
cause scratching or chipping.
Furthermore, events mentioned in paragraph 3.2 that cause glass to shatter are not covered
under warranty, particularly including knocks, collisions and improper use of glass parts
(for example, overloading).
4) Territorial limits
4.1 This warranty is valid in all countries around the world.
5) Warranty claims
5.1 Warranty claims must only be submitted in writing and addressed to the Retailer
where the products were purchased clearly stating the reason for the claim and attaching,
where possible, photographic evidence to support the claim.
If the Retailer where the products were purchased is no longer an authorized Valcucine
Retailer, the consumer may address the claim to another authorized Valcucine Retailer near
his or her home.
The list of authorized Valcucine Retailers is on the Valcucine website: www.valcucine.com.
The consumer must notify Valcucine of the product defect or damage within twenty days of
discovery. The claim must be supported with a photocopy of the purchase invoice or VAT
receipt and photographs where possible.
6) Intervention arrangements under warranty
6.1 In no circumstances may unauthorized Retailers perform interventions under warranty.
The consumer may choose to either request repair or replacement of the product at no
charge in both cases.
If the chosen course of action is objectively not possible or if Valcucine deems it too costly
compared to the alternative one, Valcucine will first assess the opportunity for repairing the
goods, if possible, wherever the cost of repairs does not exceed product value and purchase
price. If the cost of repairs is excessive, Valcucine will replace the product, in which
case Valcucine and/or the Retailer will be entitled to collect the replaced product and regain
ownership of it. Valcucine will be entitled to replace the faulty product with a more recent
model of equal quality and performance, where compatible.
Repairs or replacements will be made within a reasonable interval after receiving the request
(with documentation), at the discretion of Valcucine.
6.2 For interventions under warranty outside of Italy, but in countries within the European
Union, Valcucine will only pay transport costs of replacement materials to the warehouse
of the Authorized Retailer where the consumer purchased the product, with any
further transport costs charged to the consumer.
For interventions under warranty in countries outside of the European Union, Valcucine
will make material available for pick-up at their factory, with transport fees charged to the
consumer and/or Retailer where the product was purchased.
7) Data protection clause
7.1 Pursuant to Italian Legislative Decree no. 196/2003 “Data Protection Code”,
subsequently integrated and modified (hereafter referred to as the “Privacy Law”), processing
of personal data of the consumer collected by Valcucine, the data holder, is
carried out, both by electronic and automated means, and also manually, with the application
of adequate safety measures for protection and safeguarding of data and exclusively
for execution of contractual or legal obligations, with the purpose of allowing the
consumer to benefit from this warranty and favour the intervention of the authorized
For these purposes provision of data is necessary and failure to provide the required
data at the beginning of or during the course of the contractual relationship may
prevent Valcucine from activating the services made available to the consumer under
7.2 Data collected by Valcucine and/or supplied by the consumer, collected and used
by Valcucine also using computer systems in respect of the Privacy Law regulations, may
be added into an electronic or other data bank owned by Valcucine, for purposes directly
connected to and instrumental to Valcucine business and the provision and management
of services covered by this warranty.
7.3 The consumer’s personal data may be communicated or disclosed to the following
categories of entities: entities whose access to the data is granted by legal provisions or
regulations; banks or building societies for handling of receipts and payments, financial,
insurance and auditing organisations; debt recovery companies; legal, administrative and
tax advisory services; data processing and IT service companies; mail delivery companies;
subsidiary, affiliated or parent companies.
The data will never be disseminated, unless with the consumer’s explicit consent.
7.4 In relation to the processing of personal data, pursuant to Art. 7 of the Privacy
Law, the consumer has the right, among other things, to obtain from Valcucine: a) confirmation
of the existence of his or her personal data and the communication, in intelligible
form, of such data and their source and method of processing; b) erasure, anonymization or
blocking of data that have processed unlawfully; c) updating, rectification or, where interested
therein, integration of the data.
The consumer furthermore reserves the right to oppose processing of personal data regarding
him or her for legitimate reasons.
8) Governing law and dispute resolution
8.1 This warranty and any disputes of both contractual and non-contractual nature
connected to the products and/or damage deriving from the products shall be governed
by the Italian law.
8.2 All disputes arising from the interpretation and/or application of this warranty
and/or complaints regarding defects in product quality and/or damage caused by the product
shall be placed under the sole jurisdiction of the Court of Pordenone (Italy).
9) Statutory rights
9.1 Independently of the terms of this warranty the consumer will be entitled to the
rights and faculties set out by the applicable laws governing the sale of consumer goods,
which are in no way prejudiced by these general conditions.