Our Process

OUR PROCESS
Or should we call it ‘Your Experience’, as at Valcucine South Africa we strive to exceed client expectations at every touch point. Whether you are a homeowner or a design professional, our expertly trained staff will guide you through our process from start to finish to make your dream kitchen a reality as well as ensuring you enjoy the journey with us along the way.

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THE INITIAL BRIEF
If you want to discuss a new project, we encourage you to make an appointment with one of our designers beforehand. You will be welcomed to the showroom where a detailed brief will be taken in order to establish your individual requirements in terms of the scope of works, aesthetics, functionality and level of investment. A full introduction to the Valcucine brand, programs and our process will be presented and discussed at this stage. Our designers will then engage in the design development and costing process, which will take approximately 2 weeks to complete. A new meeting date will be set up.
PRESENTATION & PROPOSAL
This is the fun part where you sit back, relax and enjoy the show! We will present you with photo realistic renderings of your space, detailed drawings & a cost proposal. After a comprehensive discussion of the project we hope that you will have a clear understanding of our proposal and will be in a position to make an informed decision as to how to proceed.
APPOINTMENT
At this stage you can either decide to:
• Appoint Valcucine for the project by signing the drawings and paying the required deposit.
• Require the drawings but not yet be in a position to make a full appointment. In such a case, a deposit of 10% of the project value will be requested. All drawings will be released and any iterations will be attended to by our designers. Should you then confirm our appointment to the project, the 10% payment will be credited in full
• Select not to appoint Valcucine
SITE & ORDERING
Full service drawings (gas, electrical & plumbing) will be issued to the relevant contractors on site. The order will be placed with our office in Italy. Lead time from date of order is 18 weeks. During this period our team will conduct site visits to ensure that the services are installed correctly and that all dimensions are correct. A provisional booking will be made for installation a minimum of 4 weeks in advance, a final site inspection will be conducted a week before installation to ensure site is ready.
DELIVERY & INSTALLATION
As soon as the goods arrive in Cape Town it will be delivered to our warehouse where it will be stored until installation. Once site is ready, the goods will be delivered to site after which installation will commence. Installation will take approximately 2-4 weeks depending on the scope of works. As soon as the installation is complete a formal handover will be arranged.
MAINTENANCE
Valcucine offers a 10 year warranty for your peace of mind. For more information on how to look after your Valcucine kitchen, please follow the link below:
Click Here